Privacy Policy

1. Who We Are

Lucy's Wash & Fold ("we," "us," or "our") is a professional laundry pickup and delivery service operating in North Jersey. We are committed to protecting your personal information and your right to privacy.

Contact: info@lucyswashandfold.com | (862) 241-8569

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information: Name, phone number, email address, and service address
• Service preferences: Detergent preferences, care instructions, pickup/delivery schedule
• Communications: Messages sent via our contact form or WhatsApp
• Payment information: Processed securely through third-party payment providers; we do not store card numbers

3. How We Use Your Information

We use the information we collect to:

• Schedule and complete laundry pickup and delivery services
• Communicate with you about your orders and account
• Remember your care preferences for future orders
• Send service reminders and updates (only if you opt in)
• Respond to your questions and support requests
• Improve our service quality

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:

• Service providers: Payment processors and communication tools that help us operate our service
• Legal requirements: When required by law or to protect our rights
• Business transfer: In the event of a merger or sale, with appropriate notice to you

5. hCaptcha

We use hCaptcha on our contact form to prevent spam and protect our service. hCaptcha's privacy policy applies to data collected by their service. See hCaptcha Privacy Policy for details.

6. Cookies

Our website does not use tracking cookies or analytics services. We do not collect browsing data or behavioral information. hCaptcha may set a functional cookie on our contact page solely to provide spam protection — this is not used for advertising or tracking.

7. Data Retention

We retain your personal information for as long as needed to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@lucyswashandfold.com.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by updating the date at the top of this page.

11. Contact Us

If you have questions about this privacy policy or our privacy practices, contact us at:

Lucy's Wash & Fold
Email: info@lucyswashandfold.com
Phone: (862) 241-8569
Serving North Jersey, NJ